All unused and unopened items (excluding Brewing Ingredients) can be returned for a full refund or exchange within 14 days of purchase. A receipt must be provided in order to process a refund.
Shipped items are included in our return policy. Initial shipping costs are non-refundable and the customer will be responsible for return shipping costs. Once we receive the returned item and determine that it is in a saleable condition, we will process the refund to the original form of payment.
Exceptions: Brewing Ingredients such as malted grains, malt extract, hops, yeast, spices, sugars, or brewing salts cannot be returned or exchanged. Additionally, special order items cannot be returned. Reconditioned (Used) Kegs cannot be returned - all sales on reconditioned kegs are final.
PURCHASED ITEMS LEFT OVER 60 DAYS
Any item ordered for in-store/curbside pick-up and not picked up after 60 days will be returned to inventory and no refund will be issued.
GENERAL SHIPPING POLICIES
Orders received Monday-Friday by 3pm Eastern Time will ship the same day. Any orders received after that time will be shipped the following business day (excluding federal or state holidays). Orders received on Saturdays or Sundays will ship the following Monday.
Please note that we cannot guarantee that shipments will always arrive at their estimated times due to shipping circumstances outside of our control. UPS has currently suspended any delivery guarantees due to the Coronavirus, as of 03/26/2020. Find out more information here.
Our beer kits/recipes are built when you order them to maintain quality. If you have a question or concern about anything you need shipped please feel free to contact us at (917) 596-7261 or via Facebook or Instagram.
NYC SHIPPING RATES
Shipping within New York City (Manhattan, Brooklyn, Queens, Bronx, Staten Island) is $5.75 with a minimum purchase price of $29.99 and limited to a maximum of 20 pounds and will ship via UPS Ground, with some product exclusions. Standard UPS Ground rates will apply to orders above 20 pounds.
NYC SAME-DAY DELIVERY RATES
Same-day shipping is available from Monday - Friday only. Orders must be placed by 1:30 pm for Same-Day Delivery. Orders placed after that time will ship the next day. There is a minimum purchase price of $29.99 to qualify and a maximum weight limit of 20lbs. Orders under 9 pounds cost $8 and orders between 9-20 pounds cost $12 for same-day shipping.
Curbside pickup is always free.