All unused and unopened items (excluding Brewing Ingredients) can be returned for a full refund or exchange within 14 days of purchase. A receipt must be provided in order to process a refund.
Shipped items are included in our return policy. Initial shipping costs are non-refundable and the customer will be responsible for return shipping costs. Once we receive the returned item and determine that it is in a saleable condition, we will process the refund to the original form of payment.
Exceptions: Brewing Ingredients such as malted grains, malt extract, hops, yeast, spices, sugars, or brewing salts cannot be returned or exchanged. Additionally, special order items cannot be returned. Reconditioned (Used) Kegs cannot be returned - all sales on reconditioned kegs are final.
PURCHASED ITEMS LEFT OVER 60 DAYS
Any item ordered for in-store/curbside pick-up and not picked up after 60 days will be returned to inventory and no refund will be issued.
GENERAL SHIPPING POLICIES
Orders received Monday-Friday by 3pm Eastern Time will ship the same day. Any orders received after that time will be shipped the following business day (excluding federal or state holidays). Orders received on Saturdays or Sundays will ship the following Monday.
Please note that we cannot guarantee that shipments will always arrive at their estimated times due to shipping circumstances outside of our control. Find out more information here.
Our beer kits/recipes are built when you order them to maintain quality. If you have a question or concern about anything you need shipped please feel free to contact us at (917) 596-7261 or via Facebook or Instagram.
Orders placed within the contiguous United States will ship via UPS Ground (see estimated times here) and rates are generated by UPS at checkout. Please note that there are a few product exclusions for shipment, and those products are only available for in-store pickup. We do not ship outside of the United States.
NYC SAME-DAY DELIVERY RATES & POLICIES
Same-day shipping is available for Manhattan, Brooklyn, Bronx and Queens customers from Monday - Friday only. Orders must be placed by 1:30 pm for Same-Day Delivery. Orders placed after that time will ship the next day. There is a minimum purchase price of $29.99 to qualify and a maximum weight limit of 40 pounds.
|Order Weight||Shipping Price|
Orders placed for delivery in Staten Island will ship via UPS Ground. We offer discounted shipping based on weight to Staten Island.
In-store pickup is always free, just select "Pick Up" as your shipping option on the checkout page.